CompleteCase Review

Overall Ranking/Score: #3

Complete Case is an affordable online divorce website that has helped over 700,000 customers file for divorce. The company has been in business since 2000, making it one of the most experienced online divorce form providers on the Internet. To see how it compares to our competition, view our comparison chart.

Like the website itself, CompleteCase’s process is easily navigable, intuitive and uncluttered. You choose your state, create a privately accessible account, and begin. The next step is answering a series of questions at your leisure (CompleteCase keeps your account open indefinitely) and if you need to exit the website at any time, CompleteCase holds your place so that you don’t have to re-answer the questions you’ve answered twice. Once the questionnaire is complete, you download the documents, print them and file with your court. They offer a 100% money-back guarantee that the court will accept your forms.

Price

A Complete Case divorce costs $299, plus court filing fees. Purchasing this package gives you 30-day access to the website, during which time you can make unlimited changes to your forms. If you need more than 30 days to access the site, you can purchase an extended subscription for $19/month. This pricing is very reasonable compared to other divorce form providers, but could become a bit more expensive for those who are not able to complete their forms in 30 days. (Our No. 1 recommended provider, 3StepDivorce, offers unlimited access.)

What is Included?

• Organized case information
• Child support calculation
• Completion of all forms needed to file your divorce
• Detailed filing instructions
• Unlimited changes to your forms within 30 days
• Unlimited phone and e-mail support
• Edit/update your Information via online portal
• Instant document downloads

Ease of Use

Complete Case provides a simple, 3-step process for completing divorce forms online. (1) Determine your eligibility for a CompleteCase.com online divorce, (2) Complete their online interview and (3) Print your completed forms and instructions for filing for your divorce. Forms can be completed in about 30 minutes.

Available Professional Help

Complete Case provides phone and email help from legal document professionals, and access to legal advice from local attorneys.

Editing Capabilities

Complete Case offers the ability to make free revisions to your documents for 30 days. However, you can get unlimited editing with some of our top-rated online divorce services: 3StepDivorce, RocketLawyer and DivorceWriter.

Bonus #1: Resource Center

Complete Case’s Resource Center gives you access to legal resources, organized by state.

Bonus #2: Live Lawyer

While Complete Case does not provide free attorney support, it does offer customers access to Live Lawyer, which is a feature that allows you to connect with a licensed attorney in your state, for an additional fee (not specified on the website).

Customer Support

Customers receive unlimited phone and email support. Complete Case’s customer service hours are Monday – Friday, 10:00 a.m. – 8:00 p.m. EST.

Attorney Support

CompleteCase.com does not provide lawyers to review your divorce documents, or answer legal questions. Some competing online divorce providers, such as Wevorce, do include attorney review—but they are also more expensive. If you need legal advice, you can get connected to a lawyer in your state via Complete Case’s Live Lawyer feature, available for an additional fee.

State-Specific Info

You can access state-specific information from Complete Case’s Resource Center. Complete Case provides online divorce forms for all 50 states.

Focus on Divorce

The Complete Case website appears to be solely focused on divorce forms. This could suggest that their online legal forms may be more up-to-date, due to the specialization.

Complete Case Reviews and Testimonials

At the time of this Complete Case review writing, the company has a 3.5 star review average on TrustPilot.com, and a 3.5 star average with the Better Business Bureau, where it has an A+ rating.

100% Guarantee of Court Approval

Complete Case provides a 100% guarantee that the forms they provide will be accepted by the court. If forms are not accepted and Complete Case is at fault, the company will make any changes requested by the court or judge, at no charge, or a refund will be provided.

In Business Since

CompleteCase has been in business since 2000, and has served over 700,000 customers in the U.S.

Security

Complete Case secures your account with a username and password. The site is also protected by McAfee Secure, and is GoDaddy verified and secure.

In the News

Complete Case has been featured on Good Morning America, the NBC Today Show, USA Today, Time Magazine, and the Los Angeles Times, with positive coverage.

Attributes

• The website is simple, uncluttered, and easy to navigate.
• Better Business Bureau rating: A+ since June 2002.
• CompleteCase covers the most area of any online divorce form provider. CompleteCase covers all 50 states, DC and all of Canada, except for Quebec.
• 100% guarantee of court approval or your money back. If your forms are rejected and it’s Complete Case’s fault, they will make changes at no cost or will issue a refund.
• CompleteCase allows you to instantly download your forms or they will mail them to you for free.
• Revise and reprint your forms as many times as necessary (no extra charge).
• CompleteCase is secured by three means: Verisign, Thawte and McAfee. Also, Complete Case houses its server in one of the most secure datacenters in the United States.
• Attorney-authored forms.
• Unlimited phone and email support.

Actual Testimonial

Jay in Pennsylvania said “My actual attorney told me to use [CompleteCase.com]. I couldn’t afford even a simple divorce so he told me about this company. Apparently they’re the most experienced company and the best, etc. I didn’t really care about any of that, just wanted it to be easy. Well, it was. I guess they are the best!”

CompleteCase.com Will Preparation Service

You can now create a will using CompleteCase.com. Existing divorce customers receive the will preparation service for only $49. A divorce is a life event that typically requires an update to your last will and testament, so why not kill two birds with one stone and use CompleteCase for both.

Our Conclusion

Complete Case has reasonable pricing, a good reputation and a long history in the online divorce forms industry. Because of these factors, we do recommend Complete Case.